NOTE FOR ALL CUSTOMERS:
Due to the COVID-19 crisis, you may see a delay in the shipment of your order beyond your estimated shipping time. However, rest assured, your nugget & friends will be arriving safely!
*AN EXTRA IMPORTANT NOTE FOR THOSE PLACING ORDERS WITHIN THE U.S. AT THIS TIME*
USPS is seeing an unprecedented package volume increase this year due to staff shortages amidst the COVID-19 pandemic. All orders made within our store come with a USPS tracking number & the ability to sign up for mobile & email updates regarding your order - please take advantage of this feature, and, if you are concerned about your delivery, please contact us at firstname.lastname@example.org to follow up about your order!
SHIPPING & RETURN POLICIES
SHIPPING & DELIVERY
We offer free shipping on all domestic orders, and are currently operating out of the United States in Southern California! All domestic orders are shipped via USPS, and will receive an official USPS tracking number as soon as it is in transit.
For orders made by our international customers, we offer discounted International Shipping on all orders with the ability to pay your duties in advance. International shipping is fulfilled by our third party shipping warehouse using Passport's tracking system - please contact them with any questions regarding your delivery!
Please note: Some countries have suspended incoming shipments from our warehouse. To see if your country is one of them, please check ShipMonk's COVID-19 Update page here!
REFUNDS AND RETURNS
We understand that sometimes, accidents can happen when our nuggets are in transit. In the case that your nugget plush arrives damaged upon delivery, we’ll be happy to offer you a full refund or exchange of the plush in question!
If your plush order arrives damaged or faulty in any way, please send us your order number along with a photo for proof of damages to us at email@example.com!
MISSING PACKAGES & DELIVERIES
Before getting in touch with us in regards to a missing delivery, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address is correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number, and we'll take it from there!
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address! For domestic orders, use a simple tool like USPS ZIP code lookup to make sure you get it right!