Shipping & Return Policies

NOTE FOR ALL CUSTOMERS:

Due to the COVID-19 crisis, you may see a delay in the shipment of your order beyond your estimated shipping time.  However, rest assured, your nugget & friends will be arriving safely!

If you are concerned about your delivery, please feel free to contact us at hello@tubbynugget.com to follow up about your order!

 

PLUSH TOY SHIPPING & RETURN POLICIES

SHIPPING & DELIVERY

We offer free shipping on all domestic plush orders, and are currently operating out of the United States in Southern California! 

For plush orders made by our international customers, we offer discounted International Shipping on all plush orders with the ability to pay your duties in advance.  International shipping is fulfilled by our third party shipper via Passport - please contact them with any questions regarding your delivery!

REFUNDS AND RETURNS

We understand that sometimes, accidents can happen when our nuggets are in transit.  In the case that your nugget plush arrives damaged upon delivery, we’ll be happy to offer you a full refund or exchange of the plush in question!

If your plush order arrives damaged or faulty in any way, please send us your order number along with a photo for proof of damages to us at hello@tubbynugget.com

 

APPAREL & NON-PLUSH MERCHANDISE POLICIES 

SHIPPING & DELIVERY

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-8​ business days

International: 10-20 business days

An additional customs and tax fee can occur on international orders. Unfortunately, this fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please, check with your local customs office directly to see if they apply duties and taxes to your purchases!

Before getting in touch with us in regards to a missing delivery, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at hello@tubbynugget.com with your order number, and we'll take it from here!

 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Pro tip: The zip code is the most important part of the address!  For domestic orders, use a simple tool like USPS ZIP code lookup to make sure you get it right!

 

REFUNDS & EXCHANGES FOR DAMAGED GOODS

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

However, we are aware that accidents can happen in transit, and are so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@tubbynugget.com with photos of the damaged product, your order number, and any other details you may have about your order.  If we can identify the damages, we'll be happy to refund or exchange your order for you ASAP! 

Refunds are only offered to customers that receive the wrong items or damaged items. 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, please check out our sizing charts—we have one for every item listed on our store, in the product description section!

 

These policies shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.